Questions about water? Join us on April 6th!

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Lately, my office has been getting what feels like an increase in complaints about water bills. Not just from people who are unhappy that the rates have gone up – although there is some of that – but it seems like there are more incidents of mistakes being made and residents being overcharged.

Many of these complaints evolve into longer conversations about water in general, leaving me with three basic questions that we often get asked, namely:

1) "Why do residents in Baltimore County pay less for water than we pay in the City?" A number of constituents have told me that their friends and family in the county have shown them substantially smaller water bills.  Why would they pay less for the same water?

2) "Why have we been paying more for water lately than we used to?" The impression given is that rates have been raised multiple times in a very brief span - where is that money going?

3) "Why is it so hard to just get an accurate bill every three months?"

To help us get some clarity, Celeste Amato, Director of Communications for the Department of Public Works, will be coming to next week's York Road Partnership meeting, to give a short (10-15 minutes) presentation that answers these questions.  I hope you can join us!

Wednesday, April 6th

Meeting starts at 7:15pm

St. Mary’s Church Hall (entrance in rear)

5502 York Road @ Tunbridge

Celeste will be there to talk about general questions - if you have a specific issue with your personal water bill, please email all of the details to my office at bill.henry@baltimorecity.gov, so that we can help you work through the issue with DPW...
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